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Created by Guest
Created on Oct 1, 2025

"from" line on automated emails should be configurable.

The emails come from "sensemetrics notifications@sensemetrics.com". There has been some confusion with respect to this as the platform is called iTwin in this instance. I understand this is probably due to the sensemetrics backend being used for emails, but having the email come from ITwin IoT would be clearer for our clients. Ideally the "from" name would be modifiable per project. For example, given the option I would have emails come from "SSG Monitoring" or something similarly identifiable as coming from us as the service provider.

  • Guest
    Oct 30, 2026

    Hi,

    I totally agree with you there.

    we are taking a look at offering more customization for alert emails.
    No promises on what will be customizable but we will be revising this feature.

    -Hallmar